Salon Policies
Card on File Requirement
All appointments require a VALID card on file to secure your booking. NO EXCEPTIONS. This allows us to reserve your appointment time and ensures our cancellation and no-show policies are applied fairly to all clients.
Any late cancellations, no-shows, or rebooking fees will be charged to the card on file according to the cancellation policy.
Please bring your payment method you wish to secure your sevice at the time of your appointment. The card used for booking is only for securing your appointment and does not replace your required form of payment at checkout.
Deposit Policy
To secure your appointment, all first-time clients are required to pay a non-refundable deposit equal to 50% of the estimated service total. This deposit will be applied toward your final bill on the day of your appointment.
If you cancel your appointment outside of our cancellation policy or fail to show for your appointment, your deposit will be forfeited.
We appreciate your understanding and cooperation as this policy helps us reserve dedicated time for each guest.
Cancellation & Rescheduling Policy
To respect the time of both our guests and our stylist, we kindly ask that any cancellations or rescheduling requests be made at least 48 hours before your scheduled appointment.
If you reschedule your appointment three (3) separate times within the 48-hour cancellation window, your online booking privileges will be removed. Future appointments must be scheduled by calling the salon.
Appointments canceled with less than 48 hours' notice will incur a fee of $50 or 50% of the scheduled service total, whichever is greater.
Appointments canceled on the day of your appointment will be considered a no-show.
Any applicable cancellation fees will be charged to the card on file used to secure your appointment.
No-Show Policy
If you fail to arrive for your scheduled appointment without notifying us, you will be charged a minimum no-show fee of $50 or 100% of your scheduled service total, whichever is greater.
After a no-show, future appointments will be accepted on a call-in only basis, and a deposit may be required before booking.
Late Arrival Policy
Late arrivals affect my schedule and other clients. Please respect your appointment time as I respect yours.
5-10 Minutes Late: Your appointment may need to be changed by shortening or removing services to stay on schedule. The full scheduled service price will still apply.
15+ Minutes Late: If you arrive 15 minutes or more after your scheduled appointment, your appointment may be cancelled, and the full cancellation/no-show fee will apply. For longer color appointments, I may be able to modify your services to fit the remaining appointment time; however, the full scheduled service price will still apply.
Habitual Tardiness: Clients who arrive late to three or more appointments within a 12-month period will incure a $15 late arrival fee on future late appointments.
We understand that unexpected situations happen. If you're running late, please call us as soon as possible so we can do our best to accommodate you.
Right to Refuse Service
The safety, comfort, and well-being of my clients, co-stylists, and myself are my top priorities. I reserve the right to refuse or discontinue service to anyone who poses a health or safety risk or engages in rude, disruptive, threatening, or inappropriate behavior.
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This includes, but is not limited to:
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Lice, contagious skin infections, or open wounds on the scalp, face, or neck.
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Symptoms of a contagious illness, including fever, persistent coughing, vomiting, or other signs that may put others at risk.
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Harassment, discrimination, aggressive behavior, intoxication, sexual comments or conduct, or any behavior that makes me or others feel unsafe or uncomfortable.
If service is refused or discontinued for any of the reasons above, you may be asked to leave immediately. Depending on the circumstances, future appointments may be delayed until the issue has been resolved or permanently declined if personal or professional boundaries have been violated.
I am committed to providing a safe, respectful, and welcoming environment for everyone in my chair.
Adjustments & Post-Service Corrections
Your satisfaction is important to me, and I want you to love your hair. If you have any concerns about your cut or color, please contact me within 7 days of your appointment.
If I did not achieve the agreed-upon result discussed during your consultation, I will gladly make the necessary correction at no additional charge.
If you decide you would like a different look or change from the original consultation, the additional service will be treated as a new appointment and charged according to my current service menu.
I will make every effort to schedule approved adjustments as soon as possible.
Requests made more than 7 days after your original appointment fall outside the adjustment period and will be considered a new service, with standard pricing applying.
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Terms of Service
Booking Requirements
A valid name, phone number, email address, and valid card on file are required to book and maintain an appointment.
Services & Pricing
Services, pricing, promotions, and policies are subject to change without prior notice.
Payment
Payment is due at the completion of your appointment. I accept cash and all major credit and debit cards.
Please note: I do not maintain a cash drawer. If paying with cash, please bring the exact amount or be aware that change may be limited or unavailable.
Card on File Authorization
By booking an appointment, you authorize me to securely store your payment information and charge the card on file for applicable deposits, cancellation fees, no-show fees, late fees, outstanding balances, or other charges authorized under these policies.
If no valid card is on file or a charge cannot be processed, an invoice will be sent to the contact information on file and is due upon receipt.
Marketing Emails & Text Messages
By providing your phone number and email address, you consent to receive appointment confirmations, reminders, service updates, and occasional promotional emails or SMS messages from Variegated Salon. Message frequency may vary. Message and data rates may apply. You may opt out of marketing texts by replying STOP or unsubscribe from marketing emails at any time. Appointment-related communications may still be sent as needed.
Guests, Children & Pets
Only guests receiving services may accompany appointments unless prior arrangements have been made.
For everyone's safety, my salon suite is not child-proof or pet-proof. Hot tools, chemicals, sharp implements, and limited space create potential hazards. Children should not accompany appointments unless they are receiving a service.
Only trained service animals are permitted inside the salon.
Smoking & Vaping
Smoking and vaping are prohibited anywhere inside the salon.
Personal Belongings
Please double-check that you have all personal belongings before leaving. Variegated Salon and Urban Salon are not responsible for lost, stolen, or damaged personal property.
Right to Refuse Service
I reserve the right to refuse or discontinue service at any time for health, safety, security, or behavioral concerns, as outlined in my Right to Refuse Service policy.
Limitation of Liability
While every reasonable effort is made to provide safe, professional services, clients acknowledge that cosmetic services involve inherent risks, including but not limited to allergic reactions, sensitivities, or unexpected results.
To the fullest extent permitted by Kansas law, Travis Tripp, d/b/a Variegated Salon, Urban Salon, and their owners or employees shall not be liable for indirect, incidental, or consequential damages arising from services provided. Nothing in this agreement limits liability where prohibited by applicable law.
Dispute Resolution
If a dispute arises under these Terms of Service, both parties agree to first attempt to resolve the matter through good-faith informal negotiations for a period of 30 days after written notice of the dispute.
If the dispute cannot be resolved informally, the parties agree to participate in mediation before pursuing litigation. Unless otherwise agreed, mediation shall take place in Shawnee County, Kansas, with a mutually agreed-upon mediator or one appointed by the American Arbitration Association if necessary.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Kansas.
Entire Agreement
These Terms of Service, together with all posted salon policies, constitute the entire agreement between Variegated Salon and the client regarding salon services. Any modification must be made in writing.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
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